Developing a Headache

Back in February, Gagan Biyani of made a terribly poignant assessment of a particular facet of higher education: we are not in the software development business. We are in the knowledge business, and the other functions that take place on campus are ultimately designed around supporting that goal. What I am talking about is flattening. Ultimately, committing entire teams of people to producing and supporting software for the university is a growing burden for us, and it’s my argument that we need to know when to walk away.

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